Returns and Refunds Policy for Frequency Brand
Effective date: August, 2024
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1. Right of Withdrawal (EU Customers)
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Under European Union law, you have the right to withdraw from your purchase within 14 days of receiving the products without providing any reason.
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To exercise this right, please contact us at [Insert Contact Email] within 14 days of receiving your order.
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2. Conditions for Returns
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To be eligible for a return, the item(s) must be unused, in their original condition, and with all original tags and packaging intact.
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Certain items are non-returnable, including [list any non-returnable items such as personalized items, final sale items, etc.].
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If the item(s) are not returned in their original condition, you may be responsible for any loss in value.
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3. Return Process
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To initiate a return, please contact us at [Insert Contact Email] with your order number and reason for return.
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Once your return request is approved, you will receive instructions on how to return the item(s).
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You must return the item(s) within 14 days of notifying us of your decision to withdraw.
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4. Return Shipping Costs
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You are responsible for the cost of returning the item(s) unless the return is due to a defect or error on our part.
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We recommend using a tracked shipping service to return the item(s) as we are not responsible for items lost during the return process.
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5. Refunds
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Once we receive your returned item(s) and verify their condition, we will process your refund.
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Refunds will be issued to the original payment method within 14 days of receiving the returned item(s).
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Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
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6. Exchanges
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We do not offer direct exchanges. If you wish to exchange an item, please return the original item(s) for a refund and place a new order for the desired item(s).
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7. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] with your order number and a description of the issue.
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We will arrange for a replacement or a full refund, including the cost of return shipping.
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8. Sale Items
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Sale items are final and cannot be returned or refunded unless they are defective.
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9. Contact Us
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If you have any questions or need assistance with a return or refund, please contact us at [Insert Contact Email] or [Insert Phone Number].